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Privacy Policy

Effective date: June 24th, 2026.
Last updated: June 24th, 2026.

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This Privacy Policy explains how Donzo collects, uses, discloses, stores, and protects personal information when you visit our website, join our early access list, create an account, use our meal planning tools, request grocery ordering support, contact us, or otherwise interact with Donzo.

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In this Privacy Policy, “Donzo,” “we,” “us,” and “our” means BC1343467 LTD, doing business as Donzo. “You” and “your” means a visitor, customer, early access user, account holder, or any person who interacts with Donzo.

If you do not agree with this Privacy Policy, you should not use Donzo or provide personal information to us.

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1. Who we are.

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Donzo helps busy households plan dinners, build grocery lists, and get grocery orders ready for pickup or delivery.

Donzo is currently focused on serving households in Vancouver, British Columbia, Canada.

Our contact information is:

BC1343467 LTD
Email: hello@donzodinner.com


2. Information we collect.

We collect personal information that you provide directly to us, information created when you use Donzo, and limited technical information collected automatically when you use our website or services.

A. Information you provide when joining early access.

When you join the Donzo early access list, we may collect:

  • Your first name.

  • Your email address.

  • Your postal code or general location.

  • Your household size.

  • Information about your dinner planning or grocery shopping needs.

  • Any other information you choose to submit through our forms.

B. Account and household information.

If you create an account or use Donzo’s meal planning features, we may collect:

  • Name.

  • Email address.

  • Phone number, if provided.

  • Household size.

  • Number of adults and children in your household.

  • Cooking preferences.

  • Preferred cooking time.

  • Budget preferences.

  • Preferred grocery stores.

  • Pickup or delivery preferences.

  • Favourite meals.

  • Meals you dislike.

  • Cuisine preferences.

  • Ratings, feedback, likes, dislikes, favourites, and saved meals.

  • Any other preferences you choose to provide.

C. Dietary, allergy, and food preference information.

To help plan meals, Donzo may collect information about:

  • Dietary preferences.

  • Food allergies.

  • Food intolerances.

  • Ingredients you avoid.

  • Religious, cultural, ethical, or lifestyle food preferences, if you choose to provide them.

  • Health-related food restrictions, if you choose to provide them.

Some of this information may be sensitive. We only ask for this information so Donzo can provide more relevant meal plans, grocery lists, and ordering support.

Donzo is not a medical, nutrition, or allergy safety service. You are responsible for reviewing all meals, ingredients, substitutions, grocery items, labels, and allergen information before ordering, purchasing, preparing, or consuming food.

D. Grocery order information.

If you use Donzo to prepare, review, or request a grocery order, we may collect:

  • Selected meals.

  • Grocery items.

  • Grocery list details.

  • Store preferences.

  • Substitution preferences.

  • Pickup or delivery preferences.

  • Delivery address, if needed.

  • Order notes.

  • Order status.

  • Order history.

  • Refund, adjustment, or support information.

  • Communications related to your grocery order.

If Donzo manually helps prepare or place a grocery order, our team or contractors may need to access the information required to complete that request.

Do not send us passwords for your grocery store accounts. We will never ask you to send your grocery account password by email, text, chat, or form.

E. Payment information.

If Donzo accepts payments, we may collect billing-related information, such as:

  • Name.

  • Email address.

  • Billing address.

  • Payment status.

  • Transaction amount.

  • Transaction date.

  • Refund history.

  • Limited payment details provided by our payment processor.

We do not store full credit card numbers unless clearly stated otherwise. Payment card information is generally processed by third-party payment processors, such as Stripe or another payment provider.

F. Communications and support information.

If you contact us, respond to a survey, join a waitlist, send feedback, or communicate with us, we may collect:

  • Your name.

  • Your email address.

  • Your message.

  • Support request details.

  • Feedback.

  • Survey responses.

  • Any files, screenshots, or other information you choose to provide.

G. Website, device, and usage information.

When you visit our website or use Donzo, we may automatically collect limited technical and usage information, such as:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Pages viewed.

  • Links clicked.

  • Referring website or campaign.

  • Approximate location based on IP address.

  • Date and time of visit.

  • Site performance data.

  • Cookie and analytics information.

We use this information to understand how people find and use Donzo, improve the website, fix issues, measure campaigns, and protect the service.

 

3. How we use personal information.

We may use personal information to:

  • Provide Donzo’s website, early access list, meal planning tools, grocery list tools, and ordering support.

  • Create and manage accounts.

  • Understand your household preferences.

  • Generate or recommend dinner plans.

  • Build grocery lists.

  • Prepare grocery orders for review.

  • Support pickup or delivery requests.

  • Process payments, refunds, and adjustments.

  • Send account, service, order, and support messages.

  • Send early access invitations.

  • Respond to questions and support requests.

  • Improve Donzo’s website, product, recipes, grocery data, and user experience.

  • Analyze usage, performance, and conversion.

  • Test new features.

  • Prevent fraud, misuse, security incidents, and unauthorized activity.

  • Comply with legal, tax, accounting, regulatory, and operational requirements.

  • Enforce our terms, policies, and agreements.

 

4. Consent.

By providing personal information to Donzo or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

In some cases, we may ask for specific consent, such as when you join a mailing list, request early access, provide dietary or allergy information, request grocery ordering support, or agree to receive marketing emails.

You may withdraw your consent at any time by contacting us. If you withdraw consent, we may not be able to provide some or all of Donzo’s services to you.

 

5. Marketing emails.

If you sign up for early access, request updates, create an account, or otherwise opt in, we may send you emails about Donzo, including product updates, early access invitations, surveys, offers, and service announcements.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.

We may still send you non-marketing messages, such as account notices, order updates, support replies, transaction messages, privacy updates, or security-related communications.

 

6. How we share personal information.

We do not sell your personal information.

We may disclose personal information in the following situations.

A. Service providers.

We may share information with companies and contractors that help us operate Donzo, such as:

  • Website hosting providers.

  • Form providers.

  • Email providers.

  • Analytics providers.

  • Payment processors.

  • Database and cloud hosting providers.

  • Customer support tools.

  • Product analytics tools.

  • Contractors helping with meal planning, grocery order preparation, customer support, or operations.

  • Professional advisors, such as lawyers, accountants, bookkeepers, and consultants.

These service providers may only use the information as needed to provide services to us, unless otherwise permitted by law.

B. Grocery stores, delivery providers, and ordering partners.

If you ask Donzo to prepare, support, or place a grocery order, we may share the information needed to complete that request with grocery stores, grocery platforms, delivery providers, or other fulfillment partners.

This may include your name, order details, grocery list, store location, pickup or delivery details, substitution preferences, delivery address, phone number, and other information needed to complete or support the order.

Third-party grocery stores, platforms, and delivery providers may have their own privacy policies and terms.

C. Payment processors.

If you make a payment through Donzo, payment information may be processed by a third-party payment provider. We may receive limited transaction information from that provider, such as payment status, transaction amount, billing details, and refund information.

D. Legal, safety, and compliance reasons.

We may disclose personal information if we reasonably believe it is necessary to:

  • Comply with applicable law.

  • Respond to lawful requests from courts, regulators, law enforcement, or government authorities.

  • Protect the rights, safety, and security of Donzo, our users, our team, or others.

  • Prevent fraud, abuse, misuse, or security incidents.

  • Enforce our terms, agreements, or policies.

  • Investigate potential violations.

E. Business transactions.

If Donzo is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate protections where required by law.

 

7. Cookies and analytics.

Donzo may use cookies, pixels, analytics tools, and similar technologies to:

  • Keep the website working.

  • Remember preferences.

  • Understand website traffic.

  • Measure marketing campaigns.

  • See which pages and buttons are used.

  • Improve the website and product.

  • Detect technical problems.

You can control cookies through your browser settings. If you disable cookies, some parts of the website or service may not work properly.

We may use third-party analytics or advertising tools, such as Google Analytics, Meta Pixel, or similar services. These tools may collect information about your device and website activity according to their own policies.

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8. How long we keep personal information.

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may keep:

  • Early access signup information until we invite you, you unsubscribe, or we no longer need the list.

  • Account information while your account is active.

  • Order and payment records as needed for accounting, tax, refund, fraud prevention, and legal purposes.

  • Support messages as needed to provide support and maintain records.

  • Analytics information in aggregated or de-identified form where possible.

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

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9. How we protect personal information.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, theft, or misuse.

These safeguards may include:

  • Access controls.

  • Password-protected systems.

  • Limited internal access based on role.

  • Secure third-party service providers.

  • Data backup and recovery processes.

  • Staff and contractor confidentiality expectations.

  • Reasonable security practices for payment and account information.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login details secure and for notifying us if you believe your account has been accessed without permission.

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10. Storage and processing outside Canada.

Some of our service providers, systems, or contractors may store or process personal information outside British Columbia or outside Canada, including in the United States or other countries.

When personal information is stored or processed outside your province or country, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, regulators, or government authorities.

By using Donzo or providing personal information to us, you understand that your information may be stored or processed outside your province or country.

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11. Your privacy rights.

Depending on where you live and which privacy laws apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete personal information.

  • Withdraw consent to certain uses of personal information.

  • Ask questions about how we collect, use, disclose, store, or protect personal information.

  • Request deletion of personal information, subject to legal, accounting, security, operational, and legitimate business requirements.

  • Make a privacy complaint.

To make a request, contact us at:

Email: hello@donzodinner.com
We may need to verify your identity before responding to a request.

We will respond within a reasonable time and in accordance with applicable law.

 

12. Accuracy of information.

We rely on you to provide accurate and up-to-date information, especially for household preferences, allergies, dietary restrictions, delivery details, and order information.

You are responsible for reviewing meal plans, grocery lists, substitutions, product labels, ingredient information, allergen warnings, pickup details, delivery details, and final grocery orders before approving or using them.

 

13. Children’s privacy.

Donzo is intended for adults and household decision-makers. Donzo is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Parents or guardians may provide household preferences that relate to children, such as food dislikes or serving needs, but should only provide information that is necessary to use Donzo.

If you believe a child has provided personal information to Donzo without appropriate consent, contact us and we will take reasonable steps to delete the information.

 

14. Third-party websites and services.

Donzo may link to or integrate with third-party websites and services, including grocery stores, delivery providers, payment processors, analytics tools, email providers, and other platforms.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for their privacy practices, policies, or content.

You should review the privacy policies and terms of any third-party service you use.

 

15. De-identified and aggregated information.

We may use de-identified, anonymized, or aggregated information to:

  • Improve Donzo.

  • Understand customer needs.

  • Analyze meal preferences.

  • Improve grocery list accuracy.

  • Improve pricing estimates.

  • Measure product performance.

  • Create reports and business insights.

We do not use this information to identify you personally.

 

16. Changes to this Privacy Policy.

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by posting the updated Privacy Policy on our website, updating the effective date, sending an email, or providing another appropriate notice.

Your continued use of Donzo after the updated Privacy Policy takes effect means you accept the updated Privacy Policy.

 

17. Contact us.

If you have questions, requests, or complaints about this Privacy Policy or Donzo’s privacy practices, contact us at:

BC1343467 LTD

Email: hello@donzodinner.com


If you are not satisfied with our response, you may have the right to contact the privacy regulator that applies to your location.

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